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How do I start the trade-in process?
Type the model of your device in the search bar and select the device you want to send-in.
(To find your model number look under the battery on the back). If you can’t find
your device model, e-mail us at customerhelp@securetradein.com
with the manufacturer and model number and we’ll let you know if it’s eligible for
payment, or would be recycled.
How long do I have to send in my device?
We must receive your device within 30 days of your registration. Beyond that, the
quoted price may be adjusted based on market conditions.
Can I send in more than one device?
Yes. You can send in as many devices as you like, simply add all of your devices to
your cart prior to check-out. Feel free to add other devices in your return package.
Do I need to send in all of the accessories (i.e. chargers, batteries, etc.) that came with my device?
We would appreciate if you would include your battery and charger with your device; however, these are not necessary to receive the full value for your device. Once you send your device to us, your accessories, booklets, cases and manuals will be recycled and we will not be able to return them to you if you decide to reject our offer.
What happens to my cell device?
Secure Trade In receives more than 400,000 devices every month. Each device
will be individually processed to confirm that the device matches the condition
as registered. Once validated, we run your device through our proprietary data removal
process, update the software and housings as necessary, and sell them for reuse
in markets around the world.
What if I can't find my device?
If you can't find your device, e-mail us at
customerhelp@securetradein.com with the manufacturer and model number. We will let
you know if your device is eligible for payment or recycling.
How do I erase my personal data from the device?
Click
HERE to access our Cell Phone Data Eraser™, to get step by step instructions for removing your personal information yourself.
Once we receive your device, we scrub and remove data too– giving you two layers of protection.
How do I identify my device model?
Your device model is typically listed on the back of your device, underneath your
battery. For an IPhone, check "settings"; "General"; "About"; "Model".
How do you determine if a product is eligible for trade-in?
Only items that match the exact version displayed in our site are eligible for trade-in. If your product does not exactly match the versions in our site, please try searching for it again. Items that do not match the item on the trade-in list will not be accepted. We're constantly updating the trade-in program with new titles. Please check back often to see what has been added.
How do I know what condition my item is in?
Specific conditions descriptions can be found when you evaluate your device or below. The conditions are:
TOTALLY BUSTED Device is totally broken, has water damage, or has a cracked screen. Let us recycle it for you. KINDA BUSTED (HEAVY WEAR) Device has an LCD screen that works, but is cosmetically challenged, has engraving or something does NOT work. PRETTY GOOD / NORMAL WEAR Device looks and works really well despite some light scuffs and scratches. 9 out of 10 are in this condition. SQUEAKY CLEAN (PRISTINE) Device is in mint condition, fully functional and looks like it hasn’t been used or taken out of the box. What about Shipping and Payment?
We must receive all items within 30 days after the trade-in submission to receive your full quoted value. You will receive an email confirmation once we receive your device at our processing facility. Once we receive your device, it may take up to 15 days to receive payment for your device.
Does my device need to be working?
We will accept any device for recycling, but only working, relatively scratch-free device will
qualify for payment. With one click, use the slider to select condition of
your device. This determines what your device is worth. Remember an accurate evaluation
avoids revised offers, helping you to get paid quickly.
When will I receive payment?
Payment is usually made within 15 days of your device being received. Get updates
of your payment status anytime by logging in and checking your account or calling our customer service team at 866-247-1671..
Can you send my phone back to me if I change my mind?
If you choose to not accept the revised offer once we match your device(s) model and condition, we will send your device back to you free of charge.
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